privacy policy

Updated: January 9, 2026

Effective date: January 9, 2026

This Privacy Policy (hereinafter referred to as "this Policy") constitutes an integral part of the VRTIX User Agreement (hereinafter referred to as "User Agreement"), and is executed by the User (hereinafter referred to as "You") and us.

If you are a minor, you must read this Privacy Policy with your guardian. Please ensure both you and your guardian read it carefully. You may only use our products and services after obtaining your guardian's full consent to all terms of this Privacy Policy.

We strictly respect and protect your privacy and information. When using our products and services, we may collect and process your personal data. This Privacy Policy explains how we handle your information to better safeguard your rights. We hereby provide the following explanations:

I. Definition of Terms

Unless otherwise specified, the terms used in this Privacy Policy generally have the following definitions. Unless otherwise specified in this Privacy Policy, the meanings of relevant terms shall be consistent with those in the User Agreement.

1. Personal Information: This refers to any information recorded electronically or otherwise that can identify a specific individual or reflect their activities, either alone or in combination with other data. Examples of personal information include: Basic personal data (such as name, date of birth, gender, address, mobile number, email address, etc.), identity information (including ID card numbers), biometric data (including fingerprints, facial features), online identity identifiers (including system accounts, passwords, IP addresses, digital certificates, etc.), financial information (including bank accounts, passwords, transaction records, virtual currency, digital transactions, redemption codes, and other virtual assets), contact lists, browsing history (including website visits, software usage records, and active application lists), device information (including hardware serial numbers, models, MAC addresses, operating system types, software lists, and unique device identifiers), and location data (including precise geolocation coordinates, latitude, and longitude). Important Notice: The above examples are illustrative. The actual types of personal information we collect are as described in this Privacy Policy.

2. Personal Sensitive Information: This refers to personal data that, if disclosed, illegally shared, or misused, may endanger personal safety and property, or cause reputational damage, physical/mental health harm, or discriminatory treatment. Examples include: personal financial details, identity information, biometric data, contact lists, friend groups, location data, and children's personal information. Important Note: The above examples are illustrative only. The actual types of personal sensitive information we collect are specified in this Privacy Policy.

3. Devices: refers to any device that can be used to access or utilize this product and service, such as computers, tablets, or smartphones.

4. Unique Device Identifier (UDI): A string of characters embedded by the device manufacturer to uniquely identify the device (e.g., IMEI, Android ID, IDFA, OpenUDID, GUID, SIM card, or IMSI).

5.IP address: Every internet-connected device is assigned a unique identifier known as an Internet Protocol (IP) address. These addresses are typically assigned based on geographical regions.

6. Cookies: Cookies are small files containing text data that are sent and stored on your computer, mobile device, or other devices (typically encrypted) when you log in to or use websites or other online content. Similar technologies include Web Beacons, proxies, and embedded scripts, which serve comparable purposes.

7. Account: Also known as "user account", it refers to the account successfully registered by a user in accordance with the user agreement and relevant laws and regulations to use this product and service.

II. How We Collect and Use Personal Information

We collect and use your personal information in accordance with applicable laws and regulations, adhering to the principles of fairness, legality, and necessity. This includes information you voluntarily provide during service use or that arises from product and/or service requirements. Should we need to use your personal information for purposes not specified in this Privacy Policy, or to repurpose collected data for specific purposes, we will promptly notify you through reasonable means and obtain your consent again prior to any such use.

We collect and use two categories of personal information from you: 1. Core business function information required for our products and/or services: This information is essential for the normal operation of our products and/or services, and you must authorize us to collect it. If you refuse to provide this information, you will be unable to use our products and/or services. 2. Additional business function information that may be required: This information is not essential for core business functions, and you may choose whether to authorize us to collect it. If you refuse to provide this information, it may result in the inability to implement additional business functions or achieve the intended effects, but it will not affect your normal use of core business functions.

You acknowledge and agree that we strive to deliver comprehensive products and services, which requires continuous improvements including technological enhancements. This may involve regular updates to new features, collection of additional personal data, or modifications to data usage purposes and methods. For any features or services requiring personal data collection not explicitly detailed in this Privacy Policy, we will provide additional information through policy updates, page prompts, pop-ups, or website announcements. You will be given the option to consent through these channels, and data collection will only occur after obtaining your explicit authorization. Should you have any questions regarding these matters, please contact us via the methods specified in Article 9 of this Privacy Policy, and we will respond promptly.

When you use our products and services, we typically collect and use your personal information in the following scenarios:

1. Account Registration

(1) To register and log in to your user account or use our products and services, you must complete the registration process as instructed. During this process, you will be required to provide the following information: account nickname, user profile picture, phone number, and email address. This information is collected to identify and recognize you as a user and to store your login credentials. The information is essential for account registration and login, as well as for the core functionality of our products and services. If you choose not to provide this information, you may be unable to use our products and services.

(2) Our products and services support login via third-party platform accounts. When you log in with a third-party account, we will collect relevant information (including the account name, username, nickname, profile picture, and other authorized details, as specified on the third-party account authorization page) based on your consent. This information is collected to provide login services, ensure account security, and mitigate risks. If you decline to authorize this information, you will be unable to log in to our platform using the third-party account, but this will not affect the normal use of other products and services we offer.

2. When using this product and service:

(1) Accessing external storage. To access external storage (including permissions like "external storage read access", "SD card read/write access", and "SD card content modification/deletion access" for Android devices), these permissions are required for product installation, file archiving, and essential operations such as process/cache management, image/photo album editing, and crash log retrieval. This ensures seamless service access and stable functionality. Denying these permissions may result in service disqualification.

(2) Log information, including login logs, item logs, purchase logs, activity logs, upgrade logs, chat logs, in-product social records, and other logs generated by users during their use of our products and services. We collect this information for operational analytics, customer complaint resolution, and service experience optimization, while also enabling you to view your activity history within the product client. Refusing to grant these permissions may result in the inability to access our related products and services.

(3) Interactive Information (if applicable). When you interact with other users through text, images, voice, or other means within the product, we may collect and store the information you provide to filter out inappropriate content such as pornography, violence, political material, abusive language, and malicious advertisements, thereby purifying the online space and maintaining a healthy internet environment. If you wish to interact via voice or to take, upload, or save images, we will access your microphone, camera, photo album, and read/write external storage permissions upon your authorization. Refusing to grant these permissions may result in the inability to use our related products and services, but this does not affect your normal use of other features (except as otherwise stated in this Privacy Policy). You may also disable these permissions at any time in the system settings.

(4) Application and device information (unique device identifier, serial number, manufacturer, name, type, version, model, style, and MAC address), network identity information (IP address), operating system and process details, network environment data, and service crash logs. We collect this information to verify account credentials and ensure account security. Your IP address may be used to determine the device's internet connection location for specific activities.

(5) Transaction records, including top-up history, spending details, and other essential transaction-related information. When you use the payment functions on this platform or other SeaArt products, we collect this information to help you track your transactions, ensure transaction security, and provide customer service with necessary data for dispute resolution. These records are classified as sensitive personal information, and their collection is essential for the payment services. Without this information, transactions cannot be processed.

(6) Facial feature information. We provide you with video synthesis features or services, which is one of the functions of SeaArt products. To enable this feature, we may collect and use the following information or permissions:

①The information you voluntarily provide, including uploaded photos and videos;

When importing images or videos to create and merge videos, we request sensitive permissions to read or modify content on your SD card. If you decline to grant these permissions, you will not be able to use the video merging feature or save the final merged video to your album, but this does not affect your use of other SeaArt product features.

③We will collect your selected uploaded or voluntarily provided profile photos. Upon obtaining your authorization, we will analyze facial feature data, identify the positions and shapes of the five senses in the photo, process the image, and provide you with a rendered result. This rendered image will contain no personal identification information. It is used to offer you technical services for modifying or editing short videos on the platform. If you do not use the aforementioned services, we will not collect your profile photo.

④We will collect your profile photo information to verify that the uploaded photo is your own and protect your portrait rights from misuse. We will not store your personal facial features.

⑤We neither store nor share/process your personal facial information with any third party. The collection of such information is solely for the facial recognition function of the video synthesis feature (including but not limited to face blending effects, AI face-swapping effects, filter effects, and makeup effects). Your personal facial information is stored on the device (such as a mobile phone or other smart handheld terminal) and its system when you upload your profile photo, and we do not retain your personal facial information.

Refusing to provide the above information may prevent you from using certain features, but it does not affect the normal use of other SeaArt products and services.

3. Customer Service

When you file a complaint, appeal, request consultation, or apply for account cancellation, we may require you to provide account information in advance. This is to verify your user identity by cross-referencing it with your previously submitted personal details, ensuring both your account and system security. To facilitate communication, issue resolution, or gift delivery, we may also need your name, phone number, email address, and other contact information. Additionally, we collect communication records (including text, images, audio/video, and call logs) and other relevant information related to your request. The aforementioned information constitutes sensitive personal data. We collect it to investigate incidents and assist you in resolving issues. If you refuse to provide this information, we may not be able to provide timely feedback on your complaint, appeal, or consultation.

To better understand customer needs and optimize services, our customer service team may contact you by phone to inquire about product usage, gather feedback, or follow up on specific activities. If you prefer not to receive such calls, you can contact us through the method provided in this Privacy Policy, and we will no longer contact you by phone.

4. Contact, Notification, and Communication

We may notify you of changes to our products or services. To maintain communication, we will send you service updates and event information. Additionally, we may send you promotional and promotional information via email, phone, SMS, or other electronic communication methods.

5. Cookies and similar technologies

To enhance our services, we may use cookies and similar technologies to store and track user data at certain times. This usage is strictly for commercial, market analysis, or academic purposes, such as estimating traffic volume and collecting user preferences. These technologies may also be used by third parties, for example, in advertising services that require identifiable data and information as evaluation metrics. Such data is solely for analytical purposes, used to assess the effectiveness of advertisements and promotional activities in our products or services, and to make improvements.

6. Under applicable laws and regulations, we may collect and use your personal information without obtaining your consent in the following cases:

(1) Related to our compliance with legal and regulatory obligations;

(2) directly related to national interests such as national security and defense security;

(3) directly related to major public interests such as public safety, public health, and public awareness;

(4) directly related to criminal investigation, prosecution, trial, and judgment enforcement;

(5) When it is necessary to protect your or another individual's life, property, reputation, or other significant legitimate rights and interests, but obtaining consent from the individual is difficult;

(6) The personal information collected was voluntarily disclosed to the public by you;

(7) Collecting personal information from legally disclosed sources, such as authorized news reports or government information disclosure channels;

(8) Essential for the execution and performance of the contract as required by you;

(9) Essential for maintaining the safe and stable operation of the provided products or services, such as identifying and resolving product or service failures;

(10) necessary for carrying out lawful news reporting;

(11) When necessary for public interest to conduct statistical or academic research, and when providing externally the results of such research or descriptions, the personal information contained in the results is de-identified;

(12) Other circumstances prescribed by laws and regulations.

Please note that the features and services we provide are continuously updated and enhanced. If any feature or service not listed in the above description involves collecting your information, we will inform you of the scope, purpose, and details of the data collection through page prompts, interactive processes, or website announcements to obtain your consent.

Ⅲ. How We Share, Transfer, and Disclose Your Personal Information

1. Share

We take great care to protect your personal information, which serves as the essential basis and integral component for providing you with our products and/or services. We collect and use your personal information strictly for the purposes and within the scope specified in this Privacy Policy, or as required by applicable laws and regulations, while maintaining strict confidentiality. Under normal circumstances, we do not share your personal information with any company, organization, or individual, except in the following cases:

(1) You have given explicit authorization or consent in advance;

(2) Sharing your personal information is required under applicable laws and regulations, legal procedures, government-mandated orders, or judicial rulings;

(3) When required or permitted by law, we may disclose your personal information to third parties to protect the interests, property, or safety of the data subject, users, or the public from harm.

(4) Your personal information may be shared among our affiliated companies. We will only share necessary personal information, and such sharing is subject to the purposes stated in this Privacy Policy. If an affiliated company wishes to change the purpose of processing your personal information, it will seek your authorization and consent again.

(5) To deliver more comprehensive and premium products and services, certain services will be provided by authorized partners. We may share certain personal information with partners to enhance customer service and user experience. We will only share your personal information for legitimate, necessary, specific, and clearly defined purposes, and exclusively for service delivery requirements. Partners must process your personal information in compliance with our guidelines, this Privacy Policy, and all applicable confidentiality and security measures. Partners are prohibited from using shared information for any other purposes. If you refuse to allow partners to collect necessary personal information for service delivery, you may be unable to use third-party services on our platform.

Our partners' collection and processing of information are governed by their own privacy policies or relevant statements, which do not apply to this Privacy Policy. To ensure your information security, we recommend reviewing the privacy policies of any third-party services before use. To protect your legal rights, if you identify risks in any third-party services, we advise you to immediately terminate the relevant operations and contact us promptly.

2. Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following cases:

(1) Transfer with explicit consent: Upon obtaining your explicit consent, we will transfer your personal information to third parties;

(2) Provision shall be made in accordance with applicable laws and regulations, legal procedural requirements, and mandatory administrative or judicial demands.

(3) In cases involving mergers, acquisitions, asset transfers, bankruptcy liquidations, or similar transactions, if personal information is transferred, we will require the new entity holding your personal information to continue being bound by this Privacy Policy. Otherwise, we will require the entity to obtain your authorization again.

3. Public Disclosure

We will only publicly disclose your personal information under the following circumstances:

(1) Upon obtaining your explicit consent;

(2) Disclosure under legal requirements: We may disclose your personal information when required by law, legal procedures, litigation, or mandatory requirements from government authorities.

4. Situations where prior consent is not required

In accordance with applicable laws, regulations, and national standards, we may share, transfer, or publicly disclose personal information without prior consent in the following cases:

(1) Related to our compliance with legal and regulatory obligations;

(2) directly related to national security or defense security;

(3) directly related to public safety, public health, or major public interests;

(4) directly related to criminal investigation, prosecution, trial, and judgment enforcement;

(5) When safeguarding the vital interests of the data subject or other individuals, such as life and property, but obtaining consent proves difficult;

(6) Personal information voluntarily disclosed by the data subject to the public;

(7) Collecting personal information from legally disclosed sources, such as authorized news reports or government information disclosure channels.

Under legal provisions, the sharing, transfer, or public disclosure of de-identified personal information—provided that the recipient cannot reconstruct or re-identify the data subject—is not considered external sharing, transfer, or public disclosure of personal information. No separate notification or consent from you will be required for the storage or processing of such data.

Ⅳ. How We Store and Protect Your Personal Information

1.Information storage

(1) Storage Location: In compliance with applicable laws and regulations, we will only store the collected personal information about you in the Western United States. Currently, we do not have any cross-border storage or provision of personal information to overseas entities. If cross-border data transfer is indeed necessary, we will provide you with a detailed notice (including the purpose of data transfer, recipient, usage scope and methods, content of use, security measures, and associated risks), obtain your explicit consent, and ensure that the recipient possesses adequate data protection capabilities to safeguard your personal information.

(2) Storage Period: We retain your personal information for the shortest necessary duration to fulfill product and service purposes. For instance, when you use our registration and membership features, we collect your phone number. After collection, we retain it until the feature is no longer used to ensure proper functionality and account/system security. Additionally, we may retain your information for the legally required period.

(3) After the specified storage period expires, we will delete or anonymize your personal information.

2. Information Protection

(1) The security of your personal information is of paramount importance to us. We will strictly comply with relevant laws and regulations and implement industry-recognized reasonable and feasible measures to protect your personal information. We will prevent unauthorized access, disclosure, use, or modification of the information, and avoid any damage or loss of the data.

(2) When requesting users to provide personal identity-related information, the company shall disclose its privacy policy in a clear and visible manner in advance, and take necessary measures to protect user information.

(3) Unless expressly permitted by this Privacy Policy, no third party may disclose, make public, or share the user's registered personal information—including name, valid ID number, contact details, and residential address—without the user's consent. Exceptions apply in the following circumstances: when authorized by the user or their legal guardian; when required by applicable laws or mandatory regulations; when requested by judicial or administrative authorities through due process; when initiating legal proceedings or arbitration to protect legitimate rights; or when providing personal information upon the legal request of the user's guardian.

3. User Account Usage and Management

To ensure account security, we reserve the right to verify the authenticity and validity of user-provided identity information during registration, and shall implement appropriate technical and managerial measures to safeguard account integrity. Users are obligated to properly safeguard their accounts and passwords, and to use them correctly and securely. Any party failing to fulfill these obligations, resulting in account password loss or theft that causes civil rights infringement to users or third parties, shall be held legally liable.

Ⅴ. Your Rights to Manage Personal Information

We understand your concern about personal information and make every effort to ensure your rights to inquire, correct, delete, and withdraw consent regarding your personal information, so that you have full capacity to protect your privacy and security. Your rights include:

1. You have the right to access your personal information

You can check the personal information you provided to us according to the product and service instructions (or settings) we provide. This includes:

(1) Account Information: You can log in to your profile page at any time through the relevant page to access your personal information in the product, including: profile picture, nickname, etc.;

(2) Additional Information: If you encounter operational issues during your visit and require access to other personal information not covered above, please contact us through the methods specified in this Privacy Policy.

2. You have the right to correct your personal information

If you find any errors, incomplete information, or outdated details in the personal information you provided, you may contact us through the methods specified in this Privacy Policy and submit a correction request.

(1) For some of your personal information, such as your profile picture and nickname, we have provided settings on the relevant product pages. You can directly correct or modify them.

(2) If you encounter difficulties in exercising the aforementioned rights, or if we are currently unable to provide you with online self-correction/modification services, you may contact us through the methods specified in this Privacy Policy to request corrections or modifications to your data. Upon identity verification and provided that such corrections or modifications do not compromise the objectivity and accuracy of the information, we may make the necessary adjustments to any erroneous or incomplete data, unless otherwise required by applicable laws and regulations.

3. You have the right to delete your personal information

(1) For certain personal information, you may submit a deletion request to us through the methods specified in this Privacy Policy. Upon approval of your request, we will delete or anonymize such information unless otherwise required by applicable laws and regulations.

(2) You may request us to delete your personal information directly under the following circumstances, unless the information has been anonymized or otherwise required by law:

① When our handling of personal information violates laws and regulations;

② When we collect or use your personal information without obtaining your consent;

③ When our processing of personal information violates the agreement with you;

④ When you log out of your user account;

⑤ When we terminate the service and operation.

4. You have the right to withdraw your authorization for personal information

As previously stated, certain features of our products and services require access to your device permissions (including: photo album, camera, microphone, etc., subject to actual functionality). You may revoke (or terminate) these permissions at any time after authorization. For example, you can disable access to your phone's photo album through "Settings-Privacy-Photos" on iOS devices. You may also withdraw consent to this privacy policy via the product's dedicated settings page, or permanently cancel all authorization for continued collection of your personal information by logging out of your account. Please note that after revoking permissions, we will no longer provide the specific features and/or services associated with those permissions. However, your decision to revoke permissions will not affect any prior personal information processing conducted based on your previously granted authorization.

5. You have the right to cancel your account

You may contact us through the methods specified in this Privacy Policy to request account cancellation. Upon cancellation, you will no longer be able to log in or use the product or services with this account. All benefits accrued during account usage (including unused entitlements and future overdue benefits) will be fully cleared. Content, information, data, and records associated with this account will be deleted or anonymized (unless otherwise required by laws or regulatory authorities). Once account cancellation is completed, the account cannot be restored.

VI. Protection of Minors

1. We attach great importance to the information security and protection of minors. We encourage parents or other guardians (hereinafter referred to as "guardians") to guide minors in using our services. If you are a minor, please notify your guardian to jointly review and obtain their consent and guidance before using this product and service or submitting personal information.

2. For personal information of minors collected with the guardian's consent, we will only use or disclose such information when permitted by law, with explicit consent from the guardian, or when necessary to protect the minor.

3. If you are the legal guardian of a minor, please ensure that the minor under your guardianship has obtained your authorization before using this product or service. If the guardian explicitly refuses our services to the minor through the aforementioned methods, we will promptly delete the collected, stored, and used personal information of the minor in accordance with legal requirements and cease providing services to the minor.

VII. Suspension and Termination of Services

1. If a user posts illegal content, seriously violates social ethics, or commits other acts prohibited by law, we reserve the right to immediately terminate services for that user.

2. If a user engages in improper conduct during service use, we reserve the right to terminate the service.

Ⅷ. Updates and Access to This Privacy Policy

1. To provide you with enhanced services, we will update this Privacy Policy in accordance with product updates and relevant legal requirements. Such updates shall form an integral part of this Privacy Policy. Without your explicit consent, we will not reduce your rights under this Privacy Policy. If such updates result in material reduction or significant changes to your rights under this Privacy Policy, we will notify you through prominent displays, push notifications, or other means. By continuing to use our services, you acknowledge that you have read, understood, and agreed to be bound by the revised Privacy Policy.

2. Major changes include but are not limited to:

(1) Our service model has undergone significant changes, including the purpose of processing personal information, the types of personal information processed, and the methods of personal information utilization;

(2) Significant changes occur in ownership structure and organizational framework, such as business adjustments, bankruptcy, mergers and acquisitions, etc.

(3) The primary recipients of personal information sharing, transfer, or public disclosure have changed;

(4) Significant changes occur in your rights to personal information processing and how you exercise them;

(5) We are responsible for handling updates to contact details and complaint channels for personal information security personnel;

(6) When the personal information security impact assessment report indicates a high risk.

3. You can access this Privacy Policy through the product's relevant feature pages or the official website. If you have any questions about these access options, please contact us using the methods specified in this Privacy Policy.

4. This agreement and all subsequent updates shall take effect from the date of its online release.

Ⅸ. Contact Us

1. If you have any questions, inquiries, or complaints regarding the content of this Privacy Policy or personal information protection issues encountered while using our services, you may contact us through any of the following methods:

(1) You can contact customer service or submit feedback online through the product's relevant feature page.

(2) You can contact us by emailing [service@vtrix.ai].

2. We will respond to your feedback and suggestions within 15 business days after receiving them and verifying your user identity. In exceptional or complex cases, the response time may be extended accordingly. Please note that we may not be able to respond to your requests under the following circumstances involving personal information:

(1) Those related to national security and defense security;

(2) Related to public safety, public health, or major public interests;

(3) those related to criminal investigation, prosecution, and adjudication;

(4) There is conclusive evidence of your subjective malice or abuse of power;

(5) Responding to your request would cause serious harm to the lawful rights and interests of you or other individuals or organizations;

(6) Involving trade secrets;

(7) Other circumstances stipulated by laws and regulations.