VTRIX User Agreement
Updated: January 9, 2026
Effective date: January 9, 2026
Welcome to VTRIX.
introduction
1. The "VTRIX User Agreement" (hereinafter referred to as "this Agreement") is a contract between us and you, outlining the rights and obligations regarding your registration, login, and use (collectively referred to as "use") of the VTRIX platform. Please note that any other agreements (including but not limited to those governing individual services), community self-regulation conventions, event rules, announcements, notices, and internal messages (collectively referred to as "platform rules") related to VTRIX platform services—whether published, subsequently released, or modified—constitute an integral part of this Agreement and carry equal legal force. For any future updates or modifications to the platform rules, we will notify you either through relevant services or via appropriate channels.
2. Before using VTRIX, please read and fully understand this agreement, particularly the following key clauses: those regarding liability exemptions or limitations, user rights restrictions, rights licensing and information usage, special service activation and usage, as well as legal application and dispute resolution. These important provisions are highlighted in bold for your easy identification and focused reading.
3. The VTRIX platform primarily serves adult users. If you are under 18, please read and fully understand this agreement with your guardian, especially the minor usage terms, and only use the VTRIX platform services after obtaining your guardian's consent.
4. By using the VTRIX platform services, you acknowledge that you have read and fully understood this agreement and agree to be bound by it as a party. If you do not agree to this agreement, you may opt out of using the VTRIX platform services.
5. Please understand that we reserve the right to unilaterally assign certain services under this Agreement to our affiliates or third parties for provision or operation, as required by the VTRIX platform's products, services, or operations. When using such services, you must carefully review the information displayed on the product pages and/or the relevant rules, agreements, and other documents. Your acceptance of these services constitutes your consent to the rights and obligations between you and the relevant affiliates or third parties being governed by this Agreement and the platform's rules. We also require these affiliates or third parties to protect your legitimate rights and interests in accordance with applicable laws and regulations.
6. During your use of this product and service, you may contact the platform via the contact information provided in this agreement at any time to submit questions, feedback, or suggestions. We are happy to assist you with any inquiries.
1. Definition and Description
In this agreement, unless otherwise specified, the following terms have the following meanings:
1.1 Product: Refers to the services provided by the VTRIX platform (hereinafter referred to as "Product"), including but not limited to its web version, Android version, iOS version, and other compatible versions, as well as related updates, upgrades, and patches. VTRIX is delivered as software, which also includes the associated software and supporting documentation.
1.2 User: Also known as "end user", refers to natural persons, enterprises, or other entities that obtain usage permission through the platform's legitimate channels and install and use this product. If you use this product and service on behalf of an enterprise or other entity, "you" includes both you and the enterprise or entity.
1.3 Account: Also known as "user account", it refers to the user account successfully registered by a user to use this product or service in accordance with this agreement and relevant laws and regulations.
1.4 User Data: This refers to all data generated by users during product usage and recorded by the server, including account information, security logs, and purchase records. For details, please refer to the Privacy Policy.
2. Account registration and agreement modification
2.1 Before using our products and services, you must register an account via email. During registration, you must agree to the terms of the User Agreement and Privacy Policy, and complete all required steps as prompted. Upon successful registration, you shall be fully liable for all activities and events conducted using the registered account.
2.2 We reserve the right to modify, suspend, or terminate our products or services (in whole or in part) without prior notice, or to amend these terms. Any modifications will be communicated through pop-up notifications, emails, internal messages, system alerts, platform announcements, website notices, or feature page prompts, or via other means. If you do not accept the revised terms, you may discontinue using our products and services. Your continued access or use of our products and services constitutes your acceptance of the modified terms.
3. Paid Services
3.1 When using the platform or its services, the platform may charge you service fees. The specific service fees, pricing, and other details will be displayed on the order pages of individual services or as confirmed by the platform. Before making any payment, you have the right to review, confirm, and accept the fees you will be charged. The platform reserves the right to adjust the service scope, fee standards, or payment methods as needed, and will announce such changes through appropriate channels.
3.2 You acknowledge and agree that the service fees paid to VTRIX constitute the consideration for the services you have purchased, and are not prepaid amounts, deposits, deposits, or savings cards. Once paid, these fees are non-refundable. Upon successful deduction, the platform will activate the corresponding paid services for the billing cycle. Exceptions apply if the services are entirely unusable due to material defects, if this agreement provides otherwise, if required by laws and regulations, or if VTRIX agrees to a refund.
3.3 After completing the recharge service, users will enjoy corresponding exclusive benefits. You can view the benefit details and the latest updates on the service activation page.
The service period starts from the date you successfully pay the service fees. The specific duration depends on the service you purchase. If you do not renew or reactivate the membership service after its expiration, the paid service will terminate and the corresponding benefits will expire.
If you wish to continue the service after the expiration date, you can renew it by purchasing or automatically renewing.
3.4 To prevent missed periodic service renewals (e.g., membership renewals) due to negligence or other reasons, the platform provides automatic renewal services for eligible users:
3.4.1 By selecting automatic renewal, you agree that the payment channel may deduct the service fee for the next billing cycle from your linked account without requiring verification of account password, payment password, or SMS verification code.
3.4.2 For automatic renewal, you authorize the platform to deduct the next billing cycle's fees through your designated payment method or channel 24 hours before and after the service expiration. For platforms like iOS that may adjust billing cycles based on actual conditions, the deduction time will be determined accordingly. Successful deductions will automatically extend your service period.
3.4.3 If you do not explicitly opt out of auto-renewal, you will be deemed to have consented to the platform deducting payments periodically after your service period ends, based on the payment channel's rules (even if your account balance is insufficient). Unless you explicitly opt out, the platform will automatically renew and deduct payments without any limit on the number of times.
3.5 Users shall not obtain paid benefits or services through any illegal means, including but not limited to: modifying service content, duration, transaction amounts, or status via technical means; or cracking, altering, reversing, tampering with, or otherwise damaging the security measures employed by the platform to protect paid services.
3.6 You acknowledge and agree that your VTRIX account is linked to your personal account. Without the platform's authorization, you must not provide the account to others through any means, including selling, sharing, or renting. Otherwise, the platform reserves the right to suspend or terminate your services based on your breach of contract. You are responsible for safeguarding your account and password, and any losses resulting from password leaks shall be borne by you. If you discover any unauthorized use of your account or password, or any other unauthorized activities, you must immediately notify the platform through valid channels.
3.7 The platform may implement various promotional offers during specific periods due to marketing strategies or event promotions, including "time-limited free," "time-limited discounts," "limited-time offers," "recharge bonuses," and complimentary services. You acknowledge that these promotions may be temporary, phased, or restricted, and may only apply to customers meeting specific criteria. You must purchase and use the corresponding services in accordance with the applicable rules. If you fail to meet the specified conditions, you will not be eligible for the corresponding benefits. Unless otherwise explicitly stated in writing, these promotions cannot be applied simultaneously.
3.8 Please be advised that the platform reserves the right to adjust pricing for paid services (including automatic renewal services). During the active period of your automatic renewal service, if the platform modifies the service price upon activation, it will notify you through one or more reasonable means such as announcements or in-site messages. If you disagree with the price adjustment, you may cancel the automatic renewal service as stipulated in this agreement. Your paid service will terminate upon expiration of the current billing cycle. If you do not cancel the automatic renewal service, the payment channel will deduct service fees for the next and subsequent billing cycles at the adjusted price. Additionally, please note that due to payment channel deduction rules, if you cancel the automatic renewal service within 24 hours before the current billing cycle expires, the payment channel may deduct fees for the next billing cycle at the adjusted price before stopping the deduction. If the deduction is successful, your paid service will terminate upon expiration of the next billing cycle.
3.9 Cancellation Method: For example, through Alipay: "My Account> Upper Right Settings> Payment Settings> Password-Free Payment/Auto-Deduct> Select Cancel". If you are unsure about the cancellation process for your payment channel, please contact customer service. You acknowledge that automatic renewal status updates may experience delays, and the actual status will be displayed on the payment platform. Furthermore, any deduction instructions you have authorized for automatic renewal will remain valid until cancellation is completed. The platform will not refund or compensate for fees deducted based on these instructions prior to cancellation.
3.10 You acknowledge and agree that we may send you necessary information, such as event details, via messages, notifications, SMS, or phone calls to ensure you fully enjoy the paid services and don't miss out on premium benefits.
4. Content Policy and Conduct Guidelines
4.1 Content Policy
This service is owned and operated by VTRIX. All visual interfaces, graphics, designs, compilations, information, data, computer code (including source or object code), products, software, services, and other elements ("Materials") provided by VTRIX are protected by intellectual property laws and other applicable laws. All Materials included in this service are the property of VTRIX or its third-party licensors. Unless
VTRIX expressly grants you permission to use these materials only under this license. VTRIX reserves all rights to materials not expressly granted herein.
4.1.1 User Content Overview and Training Data
You may provide the service with inputs including images, data, text, and other types of content ("inputs"), and receive outputs from the service ("outputs"). Both inputs and outputs are collectively referred to as "User Content." You retain all copyrights and other ownership rights to your inputs. Certain AI models may store or utilize your inputs for training to enhance their large language models, and you may opt out of model training as described in the AI Model Terms. Where possible, we have chosen not to train the AI models we use. We are committed to accurately displaying real-time log records and training status for each AI model on our website. However, we assume no responsibility for any errors or misleading statements in the AI Model Terms. We recommend that you review the AI Model Terms independently as needed.
4.1.2 Selective addition of permission log records
If you have enabled prompt login in your account settings, you grant us a global, perpetual, irrevocable, non-exclusive, royalty-free, and fully paid license (including sublicensing rights) to host, store, transmit, display, execute, copy, modify (for formatting purposes), adapt, translate, and create derivative works of your user content, as well as distribute all or part of it through any media format and existing or future media channels. This allows us to provide services to you and for our own commercial and business purposes. For example, this license grants us the following permissions: (1) to record and store your input; (2) to record, copy, store, and distribute your input and its associated tokens for debugging; and (3) to license or sell your user content anonymously, provided that your user content is unrelated to you or your account.
4.1.3 Chat log selection permission
If you have enabled chat records in your account settings, you grant us a global, perpetual, irrevocable, non-exclusive, royalty-free, and fully paid license (including sublicensing rights) to host, store, transmit, display, execute, copy, modify (for formatting purposes), adapt, translate, create derivative works, and distribute any user content (including text, files, and/or images) submitted by you or generated through our chat features, in whole or in part, for service provision to you and for our own commercial and business purposes. This license authorizes us to: (1) record and store your user content; (2) record, copy, store, and distribute your input along with associated tokens for debugging; and (3) license or sell your user content anonymously, provided that such content is unrelated to you or your account.
4.1.4 Input Classification License
We employ a hosted model to categorize your input without storing or recording any data you provide. By using this service, you grant us a global, perpetual, irrevocable, non-exclusive, royalty-free, and fully paid license (with the right to sublicense) to anonymously use, host, and reproduce your input for creating derivative works, solely for tracking and sharing user metrics on our website, such as on our ranking pages. Unless you explicitly enable log recording, we will neither store your categorized input nor associate it with any specific user or organizational account.
4.1.5 Input declarations and warranties
You are solely responsible for your input and its consequences. By providing input, you confirm, declare, and warrant:
You are the creator and owner of the input content, or hold the necessary licenses, rights, consents, and authorizations to authorize us to use, reproduce, and distribute your input content as described in this section, thereby exercising the license granted to you herein. Your input and its intended use under these terms shall not, now or in the future, (i) infringe, violate, or misappropriate any third party's rights, including copyrights, trademarks, patents, trade secrets, moral rights, privacy rights, image rights, or other intellectual property or ownership; (ii) defame, disparage, slander, or violate any other person's privacy rights, image rights, or other property rights; or (iii) cause us to violate any laws or regulations.
4.1.6 Disclaimer for Input and User Content
We are not obligated to edit or control content posted by you or other users, nor do we assume any responsibility for any content. However, we may at any time, without prior notice, review, remove, edit, or block any content we deem to violate these terms or contain other inappropriate or illegal material. You hereby waive and expressly relinquish any legal or equitable rights or remedies you may have or potentially have regarding the content. We explicitly state that we assume no responsibility for user-generated content. If users, content owners, or AI models notify us that user content is suspected of violating these terms, we may investigate the allegations and, as appropriate, terminate your access to the service. For clarity, we do not permit any copyright-infringing activities on the service.
4.1.7 Source Location of Requests
We strive to accurately provide your country/region information to the AI model when you access the website via the API. However, due to current technological limitations, we may not always be able to provide this information accurately, which could affect your use of the service. You acknowledge and agree that we are not responsible for any incorrect location information provided to the AI model.
4.2 You hereby warrant and undertake that you hold full rights to upload, publish, publicly display, or otherwise provide any materials (collectively "Content") through our services, including but not limited to text, models, images, links, code, or other data. You acknowledge and agree that we are committed to maintaining a civilized, healthy, and orderly online environment. You must not use this product or service to create, reproduce, publish, or disseminate content that disrupts platform operations, violates laws and regulations, or infringes upon the legitimate rights of other users or third parties. You are strictly prohibited from utilizing this product or service for any illegal purposes.
4.3 You acknowledge and agree that your conduct and statements regarding this product must comply with applicable laws, regulations, and the platform's content policies, and you shall refrain from any unlawful or improper activities, including but not limited to:
4.3.1 Endangering national security or disclosing state secrets;
4.3.2 Damaging national honor and interests;
4.3.3 Promoting terrorism, extremism, or inciting the conduct of terrorist or extremist activities;
4.3.4 Inciting ethnic or regional hatred and discrimination, or undermining ethnic unity;
4.3.5 Spreading rumors, false information, or political disputes that disrupt economic and social order;
4.3.6 Spreading obscenity, pornography, gambling, drugs, violence, bloodshed, murder, terrorism, or inciting criminal acts;
4.3.7 Disseminating vulgar, obscene, child-related, or harmful content that endangers the physical or mental health of individuals or others, thereby undermining social norms and public order;
4.3.8 Insulting or defaming others, or infringing upon their reputation, privacy, portrait, or other lawful rights;
4.3.9 Other contents prohibited by laws and administrative regulations.
4.4 You must not use the internet or related information technologies to commit malicious attacks, fraud, insults, defamation, threats, spreading rumors, or other illegal acts that infringe upon others' privacy, thereby harming their lawful rights and interests.
4.5 You shall not use new technologies and applications such as deep learning and virtual reality to produce, publish, or disseminate false information, or engage in activities prohibited by laws and administrative regulations.
4.6 When publishing or disseminating non-true information created with new technologies such as deep learning and virtual reality, you must clearly label it.
4.7 You must not distribute commercial advertisements, similar solicitation materials, excessive marketing messages, or spam.
4.8 When publishing content or sharing, forwarding, or copying this product and related service information with any third party, you must also comply with other rules and standards established by the platform.
4.9 To ensure the healthy development of internet content, all your actions on this product and service must comply with legal and regulatory requirements, national interests, citizens 'legitimate rights, social public order, ethical standards, and information authenticity. You are solely responsible for all actions under your account, including any published content and its consequences. You must independently evaluate the content on this platform and assume all risks arising from its use, including those related to reliance on the content's legality, accuracy, completeness, or utility. The platform cannot and will not be liable for any losses or damages resulting from such risks.
4.10 The platform encourages users to report any suspected violations of the aforementioned rules through the built-in reporting system. We reserve the right to take action but are not obligated to monitor disputes between users. Depending on the severity of your violation, we may independently assess and take appropriate measures, including but not limited to: content reset, posting refusal, warning issuance, feature restrictions, communication blocking, temporary or permanent account suspension, account termination, login prohibition, content (including Agents) disabling or deletion, and blocking the distribution or posting of your created Agents on third-party platforms.
The platform shall not be liable for any consequences arising from this, including but not limited to your inability to use the account or related services normally, or to access your account assets or other benefits. The platform reserves the right to announce or publicly disclose the results of such actions, to refuse to restore deleted non-compliant content, and to decide whether to reinstate the account usage based on actual circumstances.
4.11 The Platform shall respect and protect users 'and third parties' legitimate rights and interests, including intellectual property rights, reputation rights, name rights, and privacy rights. If you upload, create, transmit, or otherwise disseminate content through the network services provided by this product or service that infringes upon third parties' legitimate rights and interests (including but not limited to patent rights, trademark rights, copyright and related rights, portrait rights, privacy rights, and reputation rights), thereby causing the Platform or its partners to face complaints, reports, inquiries, claims, or lawsuits, or resulting in any reputational, reputational, or financial losses to the Platform or its partners, you shall take all possible measures to ensure the Platform and its partners are protected from such claims or lawsuits. Additionally, you shall be fully liable for all direct and indirect economic losses incurred by the Platform and its partners as a result.
4.12 Our services are available only in permitted areas.
5. Intellectual Property and Licensing
5.1 All content (including but not limited to models, images, infographics, Agents, and other formats) uploaded or published when using the Platform's products and services shall be either your original creation or legally authorized (including sub-licensed) content, and shall not infringe upon any third-party intellectual property rights. The intellectual property rights of the content you upload or publish shall belong to you or the original copyright holder. Provided that such content does not violate applicable laws and regulations, the intellectual property rights shall remain with you or the original rights holder, provided that you comply with the license terms granted to us under this Agreement.
5.2 The intellectual property rights of the product/service and all its components belong to this platform, including but not limited to all data, technologies, software, code, user interfaces, trademarks, logos, and other commercial identifiers, as well as any derivative works thereof, excluding any content you upload or publish.
5.3 All rights to any third-party software used for network services (including but not limited to images, photos, animations, videos, audio recordings, music, text, add-ons, and accompanying help materials) shall belong to the respective rights holders of such software.
5.4 You hereby grant us, our affiliated platforms, and each user a global, all-device, non-exclusive, free, and sublicensable license. This license permits us, our affiliated platforms, and each user to use, store, distribute, and publicly display your content and creative works in any form across current or future internet media through this product and services. The platform may use your content for promotional purposes on its website and related materials. Any organization or individual who believes the website's promotion infringes their legitimate rights may submit a written rights notice to the platform or contact customer service. The platform will address such notices promptly upon receipt. This authorization remains valid even if either party terminates this agreement for any reason.
The platform may use your publicly shared content for promotional purposes on its website and related materials. If any organization or individual believes their legitimate rights may be infringed by the website's promotion, they may submit a written rights notice to the platform or contact customer service. The platform will address such requests promptly upon receiving valid and legal notifications.
The above authorization shall remain valid after either party terminates this agreement for any reason.
5.5 Agent Rights
The Agents and other software you create using this service (collectively referred to as "Your Agents") are your property, but the rights, ownership, and interests related to this service remain with us.
5.6 You hereby confirm and agree that, to ensure the timely and effective protection of users 'legitimate rights and interests under this service, you hereby expressly authorize the Platform to take necessary actions when your rights (including but not limited to intellectual property rights such as copyrights and trademarks) are suspected of infringement and may further harm the Platform's interests. The Platform may independently or through a professional third-party agency take legal measures against the alleged infringing third party, including but not limited to infringement monitoring, issuing warning letters, filing administrative complaints, applying to public security authorities, initiating legal proceedings, applying for arbitration, mediation, or settlement.
6. Special Agreements Related to Agents
6.1 Creating and Using Agents
VTRIX provides services to create Agents, applications, or software, as well as to access platform products like official Agents, templates, and workflows. Ensure your Agents are age-appropriate for your end-users. If you're unsure about your end-users' age, design Agents that cater to all age groups. Avoid creating Agents for children under 13.
6.2 Distribution and Dissemination of Agents
You may distribute or publish your Agent on third-party platforms. Once distributed or published, you grant us and other users of this service the right to use the Agent, provided that your use of the Agent complies with this agreement, the platform's terms, and all applicable laws, including but not limited to transparency requirements for generative AI products and other applicable regulations.
6.3 Your Responsibilities to End Users
You are solely responsible for your use of this service and your interactions with the Agent, and you must fulfill the legal obligation to notify and obtain the end-user's consent.
6.3.1 Before collecting or using the end-user's information, you must provide clear notice and obtain the necessary consent. Your notification and consent must comply with all applicable laws and regulations.
6.3.2 You must maintain a privacy policy or separate consent notice and clearly present it to all end users, accurately describing the data and information collected, as well as how you share such data with VTRIX and/or third parties, in compliance with applicable laws and regulations.
6.3.3 You are solely responsible for protecting end-user data. In the event of data breaches or contractual violations, you must immediately notify us with detailed explanations of the causes, remedial actions, and preventive measures. You shall promptly address end-users 'legally entitled rights to personal information protection and privacy. You are liable for compensating and defending against claims against VTRIX and its affiliated platforms arising from: (1) your development, deployment, or use of plugins, and (2) end-users' use and operation of your Agent. You must defend and compensate VTRIX, our affiliated platforms, and our personnel. If your unlawful actions result in us, our personnel being liable to third parties, facing penalties from government authorities, or incurring economic or reputational losses, we, our affiliated companies, and our personnel are entitled to claim full compensation from you.
7. Complaints
We respect intellectual property rights.
If a rights holder discovers infringement of their lawful rights, they may file a complaint via the Legal Email: legal@vtrix.ai.
8. Third-party products and services
8.1 When using this product or services provided by third parties, you must comply with their user agreements. The platform shall not be liable for any disputes arising from such third-party products or services.
8.2 When users utilize this product or service, it may access third-party systems or provide third-party support for user access. The platform shall not be liable for any disputes or damages arising from third-party services or content (including but not limited to content accessed through personal accounts), nor shall it be responsible for the security, accuracy, validity, or other risks associated with such third-party services or content.
8.3 You acknowledge and agree that the Platform reserves the right to use this product and service for commercial purposes, including but not limited to developing or utilizing certain features for third-party promotions. However, this does not imply any legal liability of the Platform for third-party products or services. The Platform undertakes to strictly protect your personal information in accordance with this agreement during promotional activities. You may also opt to block or reject such promotional content through system settings.
9. Privacy Policy
Respecting user privacy is a fundamental obligation of the platform. Please review our privacy policy.
10. Disclaimer
10.1 Given the unique nature of network services, users acknowledge that this product and service may be modified, interrupted, or terminated at any time, either partially or entirely. If such changes, interruptions, or terminations involve free network services, we shall not be required to notify users or assume any liability to any user or third party.
10.2 You acknowledge that this product and service may require periodic or ad hoc maintenance of network service-providing products or related equipment. Should such maintenance cause interruptions to paid network services within a reasonable timeframe, we shall not be liable for such interruptions, provided that we shall notify you in advance to the extent possible.
10.3 This product and service may be modified or partially discontinued at any time for any reason. We reserve the right to cancel or terminate services to users without prior notice or justification. Upon cancellation, users' rights to use the service will cease immediately. Any information stored in the service may become permanently lost after termination.
10.4 This product and service do not guarantee (including but not limited to):
10.4.1 This service meets the user's requirements.
10.4.2 The service shall be uninterrupted, timely, secure, reliable, and error-free, and all products, services, or materials obtained by users through this service shall meet their expectations.
10.4.3 You assume full responsibility for any risks arising from using materials obtained through this service. Should such use result in damage to your computer system or loss of data, you shall bear full liability.
10.5 The Platform shall not be liable for any direct or indirect compensation for losses in profits, business reputation, data, or other tangible or intangible losses arising from the following reasons:
10.5.1 The use of this service or the inability to use it;
10.5.2 Any products, materials, or services purchased or obtained through this service;
10.5.3 Unauthorized use or modification of your data; and other matters related to this service.
10.6 Any disputes or losses arising from your authorization to third parties (including third-party applications) to access or use its services shall be borne by you.
10.7 The Platform will provide services corresponding to the service type you select. You acknowledge and agree that, based on comprehensive factors including user experience, product operation security, platform regulations, and healthy development, the Platform reserves the right to select service providers or partners, determine the scope of functional access, data interfaces, and related data disclosure, and may suspend or terminate services for users exhibiting any of the following circumstances:
(1) Violation of laws, regulations, or the terms of this agreement;
(2) Affecting user experience;
(3) posing safety hazards;
(4) Violating product operation principles, interfering with normal product functionality, or failing to comply with other platform management requirements.
11. Terms of Use for Minors
11.1 If you are a minor, you must carefully read and agree to this agreement under the supervision and guidance of your guardian, and with the guardian's consent, before using this product and related services.
11.2 We take the protection of minors 'personal information seriously. When providing personal information, minor users should exercise due caution and enhance their awareness of personal protection. They must obtain their guardians' consent and use this product and related services under their guardians' guidance.
11.3 Minors and their guardians acknowledge and confirm that if you violate any laws, regulations, or the terms of this agreement, you and your guardians shall be held legally liable for all resulting consequences.
11.4 Special Notes from Guardians
11.4.1 If your legal guardian uses this product or related services, you must guide and supervise their registration and usage. The platform will consider their application for a user account as consented to by you.
11.4.2 Your guardian may use the recharge feature when your minor uses this product or related services. As a guardian, please safeguard your payment device, account, and password to prevent unauthorized use of the recharge feature through your account.
12. Application of Law and Jurisdiction
12.1 You and the Platform agree that the dispute resolution procedures herein shall apply to any disputes or claims arising from the User Agreement, Privacy Policy, or our services. This includes all types of claims, including but not limited to legal claims, claims under equity, or statutory damages. These dispute resolution terms remain in effect even if you cease using your account, request account deletion, or discontinue service. The terms also apply to disputes occurring prior to the execution of this agreement.
12.2 Most issues can be resolved quickly and amicably by contacting customer service. However, if you are dissatisfied with the resolution, you may resolve your dispute through the following procedures, including binding individual arbitration (if applicable).
12.3 Binding Individual Arbitration. The arbitration procedures stipulated herein shall be conducted solely through individual arbitration. Should the dispute between you and the Platform fail to be resolved through informal negotiation, either party shall resort to binding individual arbitration for final and exclusive resolution. The arbitration shall be conducted by the Singapore International Arbitration Centre ("SIAC") in accordance with SIAC's arbitration rules, governed by Singapore law and excluding all conflict of laws provisions. The arbitral award shall be final and binding on both parties. Should this arbitration clause be deemed invalid, unenforceable, or unlawful, both parties agree to submit such dispute to the courts of Singapore for litigation. Whether through arbitration or litigation, you hereby waive all defenses regarding lack of personal jurisdiction and/or objections to venue and jurisdiction.
12.4 Despite the foregoing, each party shall retain the right to seek injunctions or other equitable remedies from a competent court to prevent actual or potential infringement, misappropriation, or violation of its copyright, trademark, trade secret, patent, or other intellectual property ("IP litigation"). The parties further reserve the right to initiate legal proceedings in any competent jurisdiction to prevent and/or seek compensation for intentional misuse or abuse of their intellectual property, including but not limited to cyberattacks or location spoofing.
12.5 Informal Resolution. You agree that in any dispute, you and the Platform shall first attempt to resolve the dispute informally within no less than 60 calendar days prior to initiating individual arbitration proceedings ("Dispute Notice"). The informal resolution period shall commence from the date one party receives the other party's Dispute Notice ("Dispute Notice"). The Dispute Notice shall include: your name, any relevant account or ID you use, the complainant's contact information, a description of the issue, and your request for the Platform's action. You must send the Dispute Notice to service@vtrix.ai, and we will forward it to your payment or registered email address.
12.6 Waiver of Class Action. Both parties may only file claims individually against each other and are prohibited from acting as plaintiffs or class members in any class action or representative action within any jurisdiction. Furthermore, if the dispute is settled through arbitration, the arbitrator shall not consolidate claims from other parties with yours or initiate any form of representative or class action. Should this clause prove unenforceable, the arbitration clause herein shall be wholly void. Both parties agree that all claims and disputes shall be submitted to the courts of Singapore, governed by Singaporean law, and shall exclude the application of any conflict of laws.
12.7 The terms of this section apply to users in the United States or Canada. Please read them carefully, as they may affect your rights, including your right to file a lawsuit in court.
12.7.1 You and the Platform agree that the dispute resolution procedures herein shall apply to any disputes or claims arising from the User Agreement, Privacy Policy, or our services. This includes all types of claims, including but not limited to legal claims, claims under equity, or statutory damages. These dispute resolution terms remain in effect even if you cease using your account, request account deletion, or discontinue service. The terms also apply to disputes occurring prior to the execution of this agreement.
12.7.2 Most issues can be resolved promptly and amicably by contacting customer service. If you are dissatisfied with the resolution, you may resolve your dispute through the following procedures, including binding individual arbitration (if applicable).
12.7.3 Arbitration provides an alternative dispute resolution mechanism that enables us to resolve issues without resorting to court proceedings. Any disputes between you and us may be submitted to a neutral arbitrator (not a judge or jury) for fair and efficient resolution. Arbitration is a more effective approach for both you and the platform.
12.7.4 Binding Individual Arbitration. The arbitration procedures stipulated in this section shall be conducted solely through individual arbitration. Should you and we fail to resolve the dispute amicably, the dispute shall be settled through binding individual arbitration by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules ("AAA Rules"), with the applicable law being the law of your jurisdiction. Unless otherwise agreed, the arbitration shall be conducted in confidence, and neither party shall disclose the existence, content, or outcome of the arbitration unless required by law or for the purpose of enforcing the award. You or the Platform may initiate arbitration in the federal jurisdiction where the address provided in your dispute notice is located.
12.7.5 Despite the foregoing, each party shall retain the right to seek injunctions or other equitable remedies from a competent court to prevent actual or potential infringement, misappropriation, or violation of its copyright, trademark, trade secret, patent, or other intellectual property ("IP litigation"). The parties further reserve the right to initiate legal proceedings in any competent jurisdiction to prevent and/or seek compensation for intentional misuse or abuse of their intellectual property, including but not limited to cyberattacks or location spoofing.
12.7.6 Informal Resolution. You agree that in any case, prior to initiating individual arbitration proceedings ("Dispute Notice"), you and the Platform shall first attempt to resolve the dispute informally within a period of no less than 60 calendar days. The informal resolution period shall commence from the date one party receives the other party's Dispute Notice ("Dispute Notice"). The Dispute Notice shall include: your name, any relevant account(s) you use, user ID, the complainant's contact information, a description of the issue, and your request for our action. You must send the Dispute Notice to: service@vtrix.ai, and we will forward it to your payment or registered email address.
12.7.7 Waiver of Class Action. Both parties may only file claims individually against each other and are prohibited from acting as plaintiffs or class members in any class action or representative action within any jurisdiction. Furthermore, if the dispute is settled through arbitration, the arbitrator shall not consolidate claims from other parties with yours or initiate any form of representative or class action. Should this clause prove unenforceable, the arbitration clause herein shall be wholly void.
12.7.8 Withdrawal from Individual Arbitration and Class Action Waiver. You or the platform may opt out of these arbitration procedures and resolve disputes through court rather than arbitration if: (1) the dispute meets the conditions for filing a lawsuit in a small claims court; or (2) you notify us in writing: your decision to withdraw from the binding individual arbitration and class action waiver, with the subject line of your email stating "Notice of Withdrawal from Individual Arbitration and Class Action Waiver". You must send the notice via email to legal@vtrix.ai within 30 days of accepting the service terms or exercising this withdrawal right (whichever comes first). The notice must include your name, address, game username, and email address used to set up your game account (if applicable), along with a clear statement that you do not wish to resolve disputes through individual arbitration. Failure to provide the withdrawal notice within the specified period will be deemed as your explicit waiver of the right to litigate any dispute.
13. Contact Us
If you have any questions about using our products or services, please contact us at service@vtrix.ai.
If you have any comments or suggestions regarding the terms or legal aspects of this agreement, please contact us via [Legal Email: legal@vtrix.ai].